Job Summary: The Field Service Technician will support the pre-commissioning, installation, commissioning, yearly equipment maintenance, field operator training, and warranty commitments at customer locations across Canada.

Responsibilities:

• Create a positive customer experience at customer sites throughout Canada.
• Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation.
• Perform remote field support, system and component testing.
• Write product and process documentation and lead training sessions.
• Communicate manufacturing and engineering issues discovered in the field.
• Work as part of a cross-functional team to find solutions.

Education & Experience:

• Post-secondary technical diploma in an engineering discipline (i.e., electrical, electronics, instrumentation, mechanical, etc.).
• Must have 1+ year of field experience; experience servicing air compressors, HVAC, and/or other rotating power equipment preferred.
• Must have at minimum the following field tickets: First aid/CPR, H2S Alive, Common Safety Orientation, Transportation of Dangerous Goods, and WHMIS.

Skills & Abilities:

• Knowledge of and hands-on experience implementing safe practices.
• Ability to read and understand mechanical drawings and other documents.
• Exceptional motoric and mechanical skills.
• Experience with mechanical and electrical systems.
• Effective written and verbal communication skills.
• Good record-keeping skills.
• Self-directed, highly motivated, and disciplined.
• Ability to lead and direct training for customers.
• Must be organized and able to multitask in a changing environment without supervision.
• Must have a professional presence, both online and in person.
• Ability to build trust and nurture professional relationships.
• Must speak and hear clearly, both in person and by telephone.
• Must have a fully equipped service truck with necessary tools to perform on-site maintenance and repairs. A per-kilometer allowance will be provided to cover travel to and from site.
• Must work with Calgary operations to ensure the necessary parts are stocked and available for field support.

Work Environment:

• Extensive travel on short notice for extended time periods, including weekends and holidays.
• Outdoor exposure to varying Canadian weather conditions, including hot, cold, wet, and arid conditions.
• Work may be performed in areas where noise levels are elevated.
• Some lifting up to 80 pounds may be required.
• Regular use of computers.