Front Desk Assistant
The Engine
Operations
Cambridge, MA, USA
Posted 6+ months ago
About The Engine
Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies.
About the Position
The Front Desk Assistant is a member of our Community Operations Team. This team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.
Areas of Responsibility
- Represent the Engine to all visitors, staff, and guests
- Oversee and maintain a presence at the front desk of The Engine at 501 Mass Ave during scheduled business hours
- Greet visitors warmly and ensure an efficient hand-off to their host using our guest management system
- Monitor building badges and keys; program access to building as directed; periodically update database system to ensure accurate information
- Provide support with event planning; reserve spaces; place and receive catering orders; set-up/breakdown furniture; work with host to ensure all preparation details are addressed
- Maintain relationships with facilities team and applicable vendors; triage issues and place service calls; schedule routine equipment service and warranty appointments
- Assist with monthly invoicing
- Keep desk tidy & office supplies stocked, organized, inventoried and readily available.
- Order supplies for events, office, and team members
- Maintain kitchen 501 Mass Ave. through upkeep of dishwashers, coffee machines, and refrigerators, as well as restocking snacks and condiments
- Assist the Operations Team at 750 Main St. with building walkthroughs and maintenance of conference rooms and kitchens
- Assist in Operations Team tasks as needed
Job Requirements
- Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
- Effective communication skills
- Highly value teamwork
- Take ownership over tasks and follow them through to completion
- Detail-oriented and very organized, with solid time management skills
- Independent, reliable, and willing to learn
- Curious about tech with the capacity to learn and provide basic tech support
- Bring a fresh perspective and new ideas for improving experience and efficiency
- Appropriately social with fellow team members, guests, and staff
- A High School Diploma or equivalent experience
- Relevant professional work experience
- Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
- Ability to lift 35 lbs.